The user is probably running on the Microsoft OpenGL implementation. See
this.
Card name: Mobile Intel(R) HD Graphics
Manufacturer: ATI Technologies Inc.
Chip type: Intel(R) HD Graphics Family
This already looks fishy. Probably a dual graphics setup, on a laptop. Update the driver(s) if possible, and/or make sure that the discrete GPU is selected/activated when running the application. OpenGL applications don't enjoy the same level of automation as DirectX applications do when it comes to selecting which GPU to run on, just a fact of life.