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Author Topic: Unable to reset password on Main Forum account  (Read 5289 times)

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averagejoeprogrammer

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Unable to reset password on Main Forum account
« on: April 12, 2016, 10:56:26 am »
Hello,

I am unable to reset my password on my main forum account. When I use the reset my password functionality I do not receive any email. I have checked my junk folder etc. This process has been repeated various times but still no success.

Can you please advise?

Kind Regards

eXpl0it3r

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AW: Unable to reset password on Main Forum account
« Reply #1 on: April 12, 2016, 02:44:04 pm »
We've had another report yesterday and so far couldn't find a problem on our side, but we'll keep looking.

Did you use the same email address on the old account?
Official FAQ: https://www.sfml-dev.org/faq.php
Official Discord Server: https://discord.gg/nr4X7Fh
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averagejoeprogrammer

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Re: Unable to reset password on Main Forum account
« Reply #2 on: April 12, 2016, 03:12:44 pm »
I had to setup this account with a different email address because it said my main account email address is in use.

I have no idea what the problem is I tested the reset password functionality on this new account and it works fine.

Hope this helps.

eXpl0it3r

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Re: Unable to reset password on Main Forum account
« Reply #3 on: April 12, 2016, 03:42:17 pm »
What's your other username then?
(You can also PM me if you prefer that)
Official FAQ: https://www.sfml-dev.org/faq.php
Official Discord Server: https://discord.gg/nr4X7Fh
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eXpl0it3r

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Re: Unable to reset password on Main Forum account
« Reply #4 on: April 15, 2016, 11:34:50 am »
It seems like Hotmail (incl. live.com and outlook.com) has blocked us which may have affected you. We've sent a unblocking request, not sure how long it takes to get unblocked though.
Official FAQ: https://www.sfml-dev.org/faq.php
Official Discord Server: https://discord.gg/nr4X7Fh
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Dev Blog: https://duerrenberger.dev/blog/

averagejoeprogrammer

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Re: Unable to reset password on Main Forum account
« Reply #5 on: April 17, 2016, 05:06:48 am »
PapaSmurf :) Okay cool just let me know when it is unblocked!

eXpl0it3r

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AW: Unable to reset password on Main Forum account
« Reply #6 on: April 17, 2016, 01:50:58 pm »
It should already be unblocked. Try again and let me know if you still don't receive an email. ;)
Official FAQ: https://www.sfml-dev.org/faq.php
Official Discord Server: https://discord.gg/nr4X7Fh
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Dev Blog: https://duerrenberger.dev/blog/